frequently asked questions

find answers to our commonly asked questions here – if you have a burning question that we have not listed below, please feel free to reach out to support@gimmenow.com

questions about our service

What is GimmeNow?

GimmeNow is an online marketplace that lets you get what you need, when you need it, within 2 hours. We have options across the categories of health, beauty, baby, entertainment, electronics, home and more.

Where is GimmeNow available?

GimmeNow is currently servicing Melbourne Metropolitan East and South East. 

Postcodes that may be fully or partially covered are below:

3000, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3050, 3053, 3065, 3066, 3067, 3068, 3070, 3078, 3079, 3101, 3102, 3103, 3104, 3105, 3107, 3108, 3109, 3111, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3174, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3202, 3204, 3205, 3206, 3800

Areas available may change depending on the availability of shoppers and couriers.

How can I purchase from GimmeNow?

Purchases can be made through our online store. Currently, you will need an account first to browse and shop.

questions about orders and payments

What payment methods are accepted by GimmeNow?

We are currently accepting major credit cards, such as Visa, Mastercard and Amex. We are also offering Paypal payments.

Do you provide Buy Now Pay Later options?

Yes we do. If you have a PayPal account, you can use Paypal Pay in 4 to spread out your payments over time.

How can I easily tell if my order had missing items?

It is common to have items ordered that may be out of stock in the stores. Our shoppers will do our best to search and request for the items in store, however, this may not always be successful. You can easily view what you ordered and how many were located and delivered through the Live Tracking page. The link to the tracking page can be found within the order confirmation email, or under My Account > My Orders > Action > Track Order.

Within the tracking page, you will see the list of items ordered, those picked and delivered successfully are in Green, items that differ to what was ordered is in Red. Against each item is the “Qty” ordered, and “Supply” identifies how many were picked and delivered.

What happens if an item I purchased is out of stock?

If you have been notified by our shopper that an item is out of stock, a process for a refund is automatically triggered. There may be 1-2 business days required to process the refund. Refunds of Reward Points will be visible immediately upon completion of the refund process. Refunds back to a credit card or debit credit card may require an additional 2-3 business days before the transaction is visible, depending on your financial institution.

Can I cancel an order?

If an order is in progress, we are unable to cancel the order without penalty. Depending on what stage the order is at, there may be cost implications, such as delivery fees. GimmeNow will endeavour to assist you with your order regardless, however, at times we are bound by the individual stores policies, which may include inability to obtain refunds based on change of mind etc.

Can I return an item I purchased?

It depends. There are laws in Australia that governs all retail businesses (this is called the ACL) – we will comply to the ACL as required by law. However, we are also bound by policies of individual stores, aside from those that must be complied with (the ACL). Regardless, GimmeNow will assist you through the matter until there is a reasonable resolution, so please don’t hesitate to reach out to us at support@gimmenow.com or through our Facebook messenger chat (bottom left corner). Also, check out our Ts & Cs for more information regarding our returns policy.

questions about delivery

Does GimmeNow deliver to Parcel Lockers and PO Box addresses?

No, GimmeNow does not deliver to Parcel Lockers or PO Boxes. We only deliver to residential addresses, such as apartments, houses, flats, or commercial locations, such as office buildings and the like.

How long should I expect my order to arrive?

Generally we anticipate all deliveries to arrive within 2 hours. However, there are certain circumstances where there may be delays, such as unavailability or couriers or shoppers at the time, or other unforeseeable situations such as traffic jams or vehicle break downs. If there will be such delays, we will endeavour to inform you as soon as we can.

Should I tip my courier?

Why not? “No act of kindness, no matter how small, is ever wasted.” ~ Aesop

How do I track my delivery?

On completion of your order, you would have received an email to confirm the order. There is tracking link within the email that will take you to the tracking page. Alternatively, there is also a link to “Track Order” within My AccountMy Orders, under the heading Action.

questions about my account

How do I sign up?

You can sign up through this link.

How do I delete my account?

We don’t wish to see you leave, but if you must, please reach out to us either through support@gimmenow.com or through the facebook messenger chat (bottom left corner of page).

How do I change my password?

This can be done through the “Forgot password?” link within the sign in page.

How do I change my email?

You can change your email within My Accounts once you’ve logged in.